Dealers can “dramatically” improve conversion rates of new cars sales enquiries if they speed up their response time to internet and telephone enquiries to within 48 hours
A quarter, 23.1%, of consumers who were contacted within one week converted to a sale but this dropped to just 2% for those contacted after more than a week, according to research from Motoring.co.uk.
Further research among 1,000 car buyers reveals that one in six car buyers will go to another dealer if they call to arrange a test drive or ask for a brochure and don’t get a response back from the dealer within 48 hours.
Chris Green, co-founder and sales director at Motoring.co.uk said: “Dealers have a great opportunity to convert more new car sales enquiries, just by speeding up their response times.
It can make a huge difference to the purchase decision of a potential car buyer, many of whom are used to receiving fast response rates when they are shop for other products and services.
Source Motortrader.com © Metropolis International Group Ltd 2010